FordExpedition2011
  1. Ford Expedition
  2. Problems
  3. 2011
  4. Seats

2011 Ford Expedition Seats Problems

8
Owner complaint records in our dataset

Records are owner complaints, not a measured failure rate.

Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.

Among these 8 stored complaint records:

  • 0 indicate a crash
  • 1 indicate injury
  • 0 indicate fire

Mileage in stored records

BandRecords
1–30k mi5

Complaint records

Owner-submitted complaint content, presented as stored.

  • May 14, 2013 · 11,800 miles

    Seats

    The standard headrest in the 2011 ford expedition protrudes forward so much that i cannot sit with my back and shoulders leaning to the back of the seat without pushing my head forward, causing upper back and neck pain. I've driven the car two days and my neck hurts. The dealership offered no solution to the problem and my internet research showed that many other face the same challenge. Some are removing the…

    1 injury

    ODI 10512019

  • May 26, 2012 · 200 miles

    Seats

    Tl* the contact owns a 2011 ford expedition. The contact stated that the angle of the head rest design was causing pain to her neck. The dealer was made aware of the failure and suggested to the contact that the head rest be turned around or removed completely. The vehicle was not repaired. The approximate failure mileage was 200.

    ODI 10460996

  • November 1, 2011 · 300 miles

    Seats

    The vehicle head rest is permanently tilted forward and cant be adjusted. This presents an uncomfortable and unsafe condition when operating the vehicle for long periods of time. In order to get some type of relief during extended driving periods the seat has to be tilted back, which could create another unsafe position. *tr

    ODI 10550774

  • October 5, 2011

    Seats

    Severe neck pain due to driver and front passenger head rests in 2011 ford expedition. The extreme angle of the front headrests in the new ford expeditions cause excessive stress and strain on the necks of individuals occupying these seats. Ford has turned the headrests around to alleviate this condition which is unsafe and potentially life threatening. *tr

    ODI 10434416

  • July 23, 2011

    Seats

    The headrest on the 2011 ford expedition are horrendous and uncomfortable. I work for the fire dept. And i use this vehicle 12 to 16 hours a day, along with other employee's. The angle of the new headrest is very uncomfortable and there is no possible adjustment to get into a comfortable position. I have tried to raise/lower the seat and change the position of the seat to no avail. Thanks to this "new design" on the…

    ODI 10421425

  • July 11, 2011

    Seats

    The headrest angle of my 2011 ford expedition is extremely uncomfortable. Should ford be required to give or sell me a headrest that does not hurt me? *tt

    ODI 10411864

  • June 15, 2011 · 13,000 miles

    Seats

    Tl -the contact owns a 2011 ford expedition. The contact stated that the angle on the headrest was making it difficult for the contact to position himself comfortably while driving. The dealer and manufacturer were notified of the issue but did not assist the contact. The failure was not repaired. The failure mileage was 13,000 and the current mileage was 20,000. Kmj

    ODI 10409363

  • March 21, 2011 · 250 miles

    Seats

    Driver and front passenger head rests at very acute angles. Without altering the head rests it appears any crash impact would cause both driver and front passenger severe injury. *tr

    ODI 10432546